AI Has Changed How Travelers Search.

AI Has Changed How Travelers Search.

Here’s What It Means for You. By Amy Chiang Remember when keeping your tourism business visible online simply meant a ranking on page one of Google? That required keeping your website up to date and your OTA listing reasonably current. That’s no longer enough —...
On Payments and Trust for Smart Destinations

On Payments and Trust for Smart Destinations

Settlement, Risk and Onboarding (Part 4 of 4) By Amy Chiang With conversion patterns in place, you need payments and trusted infrastructure that works for small and medium-sized businesses while lowering risk for your organization. For too long, most destination DMOs...
How DMOs Can Manage Conversion

How DMOs Can Manage Conversion

From Stories to Converted Leads (Without Becoming an OTA) (Part 3 of 4) By Amy Chiang Parts 1 and 2 of this series explained why DMOs must pair inspiration with on-site conversion and how an exchange layer keeps value local. This article moves into implementation: the...
From Inspiration to Lead Conversion

From Inspiration to Lead Conversion

How DMOs Can Deliver Prosperity (Part 2 of 4) By Amy Chiang In Part 1 of this series, we made the case for change. Now let’s make it concrete. A modern DMO website should orchestrate one coherent journey that turns curiosity and inspiration into commitment — inside...
Beyond Links and Clicks

Beyond Links and Clicks

Unlocking the DMO’s True Role in Their Local Visitor Economy (Part 1 of 4) By Amy Chiang For too long, destination marketing has been measured by traffic, page views, and outbound referrals. In a digital-first world, a DMO that stops at inspiration and hands visitors...