TXLoad is an online booking and inventory management tool that enables tourism suppliers to effectively manage their business and product information within the Tourism Exchange USA (TXUSA) platform. There are no subscriptions or upfront costs to use TXLoad, and suppliers only pay a small fee when they receive bookings, so there’s no risk for businesses to try it out as a way to expand distribution.
Whether you’re bringing your offerings online for the first time or managing allocations alongside existing sales channels, TXLoad provides tools to expand your business’ reach with TXUSA, including unique channels like the National Travel Trade Portal.
One of the key things businesses will need to do to get started is set up the content for their business and products, including descriptions, images, terms of use, and other details that help buyers decide to purchase what you’re selling. Here’s a step-by-step guide and a few tips for getting started.
1. Accessing TXLoad Login: Visit the TXLoad login page and enter your credentials to access the site.

2. Updating Business Details
- Business Information: Navigate to ‘My Business’ in the navigation bar, and click the ‘Business Details’ tab. Here, you can input essential information such as your business name, address, contact details, and a comprehensive description.
- Booking text: Within ‘My Business’, click the ‘Booking Text’ tab. Here, you can add booking terms, conditions of use (cancellation and refund policies), and confirmation notes. These details will appear on booking sites and customer emails. Be sure to save your changes!
Pro Tip for Descriptions: Focus on clear, concise, and engaging descriptions. Highlight unique selling points, such as special features, amenities, or experiences customers won’t find elsewhere. Include sensory language to make descriptions more vivid and appealing.
3. Updating Images
- Photos: Under ‘My Profile’ and the ‘Locations’ tab, scroll down to the Images section to upload high-quality images that represent your business. It’s recommended to use JPEG/JPG images with dimensions of 1024×768 pixels (1.3:1 ratio). Having impactful visuals will help attract customers to your business, so prioritize your best images.

Pro Tip for Images: Use images that showcase experiences rather than just facilities. Include photos of people enjoying the product, capturing moments that evoke excitement, relaxation, or whatever feelings best reflect your offerings.
4. Adding Product Information
- Product Details: To add products, you can either 1) Click ‘My Business’ in the navigation bar and head to the ‘Products’ tab, or 2) Under ‘My Profile’ in the navigation bar, click the ‘Locations’ tab and scroll down to Products at this Location, where you can add each offering individually and edit product information. For accommodations, this might include different room types; for activities, specific tours or experiences.
- Pricing and Availability: In this same section, you can set accurate pricing and real-time availability to ensure seamless bookings, as well as imagery, features, and accreditations for each product.
- Booking Terms: You should define booking terms and conditions, including cancellation policies, so buyers understand any relevant policies or restrictions.
- Product display: You can visit your booking pages to see how your business and products display. Click ‘My Channels’ in the main menu, click the ‘My Website’ tab, and scroll down and select Review Pages. Click on the URL provided to see the final product.
Pro Tip for Products: Craft descriptions that highlight the benefits of each product. Use bullet points to break down key features and make the text easy to skim. Include a compelling call-to-action that invites users to book now or learn more.
5. Setting Your Location
- Map Placement: Under ‘My Profile’ in the navigation bar, click the ‘Locations’ tab. You’ll notice a ‘Geocode’; if not automatically defaulted to your business address, use the integrated map to accurately set your business location. This helps customers find you easily and improves searchability within the platform.
- If you have a location different than your office, like a meet-up point for a tour in a public park, set your geocode with the location(s) consumers will need rather than your mailing address.
- Features: Under ‘My Profile’ in the navigation bar, click the ‘Locations’ tab. You’ll see a Features block. Click the plus sign, and list the features and amenities of each product, such as 24-hour reception, to provide customers with detailed information.
- Accreditations: In this same section of TXLoad, you’ll find the Accreditations block. Add any industry accreditations or certifications to build trust with customers.

Pro Tip for Features: Make your features and amenities specific. Instead of saying “guided tours,” describe it as “expert-led nature hikes with wildlife spotting opportunities.”
6. Managing Reviews
- Customer Feedback: You can add customer reviews by navigating to ‘My Profile’ in the navigation bar, and clicking the ‘Locations’ tab. Make sure when adding reviews, you provide a rating, the review itself, and click save.
Pro Tip for Reviews: Highlight customer testimonials in your product descriptions to build credibility. Use positive feedback to emphasize the unique value of your offerings.
7. Finalizing and Publishing
- Review Information: Double-check all entries for accuracy and completeness.
- Publish: Once satisfied, publish your business and product information by clicking ‘Save’ to make them live on the TXUSA platform.
Pro Tip for Publishing: Review your listings as a customer would. Check for clarity, excitement, and emotional appeal. Update details regularly to keep content fresh and relevant.
For a visual walkthrough and additional tips, you can watch the following tutorial:
By following these steps, you can effectively showcase your business and offerings on TXLoad, enhancing your visibility to potential customers and streamlining the booking process.
Need additional help? Please contact our support team at [email protected].